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        3. Updates

          New: Translate SMS chats, Find untagged chats, Merge tickets
          AI Suggested Responses: Improving The Customer Experience
          Tag, You're It! - Win the Customer Service Game with Auto Tagging
          Chats by Chat Window and Canned Responses Stats Reports
          NEW: Terminate chats with time delay, automatic messages for idle chat sessions
          Tracking Conversions influenced by Live Chat and Email Support interactions
          Facebook Integration

          Facebook Integration

          Feb 05, 2018

          LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via Live Chat, SMS/Text, Email ,…

          New report: Tickets by Source

          New report: Tickets by Source

          Jan 10, 2018

          Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook…

          Security incident Nov 23rd, 2017

          Security incident Nov 23rd, 2017

          Nov 25, 2017

          BETHLEHEM, PA – LiveHelpNow?has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN…

          LiveHelpNow updates August 21st

          LiveHelpNow updates August 21st

          Aug 22, 2017

          The following updates ?were released today: Eventing API (webhooks) will now send chat dates in the account's time zone set…

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