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        3. Chat support suite

          Real-time support solution that’s super fast and oh so reliable.

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          HELP DESK SUITE

          Our flexible ticketing platform is a cinch to use for any agent.

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          FAQ BUILDER

          Speed up all your support processes with integrated FAQ pages.

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          Applications
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          Plugins & Integrations
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          Documentation
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          Company
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          Agent Handbook
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          Agent Test
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          #LivePetsNow
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          Customer Satisfaction Surveys

          Track your help desk CSAT scores in real time. Automate damage control.

          Real time CSAT scores

          Gauge the quality of your support by prompting customers to fill out a brief satisfaction survey when they receive responses from your CSR and after their live chats are complete or when tickets are resolved. Review survey statistics for your account, department and by operator to determine best practices and identify top performers.
          Customer Satisfaction Report
          Customer Survey

          LiveHelpNow challenge

          Sometimes a little healthy competition is just what you need to help kick start your success. As you can see, there’s really nothing like victory to put a happy smile on your face. If you want to prove that you give great customer service — and see how you measure up against your competitors — the LiveHelpNow Challenge is for you.
          Customer Service Tracking

          Each month, LiveHelpNow gives you daily access to metrics based on 50 different criteria.  Those metrics create an actionable picture of the strengths and weaknesses of your call center and Chat agents.  The analytics are provided as part of the LiveHelpNow platform to let you see how you stack up against your company goals and expectations, and the performance of other similarly-sized, or branded, companies.

          Simply by checking out your daily dashboard, you can get immediate feedback on important customer service points that include:

                 Visitor survey results

                 Visitor and Chat volume

                 Proactive actions

                 Average Chat and Chat accept time

                 Operator responsiveness

                 Dropped Chats

                 Feedback on canned content

                 Chat transfers

                 Operator utilization and knowledge

           

          Track CSAT for live chat, email, SMS and social media support

          There are literally no limits! Ask to provide feedback after each interaction with your agents. Whether it is a live chat session or SMS interaction, email response or social media conversation.
          Stay on top of how your support is doing in real time. Implement automated damage control for dissatisfied customers.
          We know customer support and how important it is to your company bottom line!
          Surveys are offered in both 5 star and NPS (10 scale) format.

          Waiting is for lobbies and bus stops.

          Questions?
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