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        3. Chat support suite

          Real-time support solution that’s super fast and oh so reliable.

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          HELP DESK SUITE

          Our flexible ticketing platform is a cinch to use for any agent.

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          FAQ BUILDER

          Speed up all your support processes with integrated FAQ pages.

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          Applications
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          Plugins & Integrations
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          Documentation
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          Company
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          Agent Handbook
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          Agent Test
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          #LivePetsNow
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          LiveHelpNow Mobile

          Use LiveHelpNow on the go! We've got you covered where ever you or your customers may be.

          Your customers can simply text you to get help

          Test it by texting our number 1-877-548-3001

          The LiveHelpNow Text-To-Chat Solution

          What does all this have to do with LiveHelpNow? We were hoping you would ask. The answer is everything. Imagine if your prospects and clients could simply send a text to communicate with chat agents. That would be fast, responsive, efficient, and very helpful customer service, right? It’s the kind of service you need to offer because today’s demanding customers are constantly on the move. With LiveHelpNow’s revolutionary SMS (Short Message Service) chat capability, you can keep up with them by offering great customer service via text. It’s simple – all you need is the phone number you already use to support your customers. Mobile customers can get immediate help just by texting, and the texts are routed right to the state-of-the-art LiveHelpNow live chat system. Think how many ways this can help you to help your customers.

          Plus, it will save you time and money by shortening the duration of each customer contact. For example, whenever you ship products, you can include your phone number on the package and ask the customer to text you with any questions about the product they just received.

          THE LIVEHELPNOW TEXT-TO-CHAT SOLUTION

          Why text to chat?

          When customers call your landline, they reach your business. But what happens when your customers try to text that same number?



          Imagine if your prospective and current clients could simply send a text to communicate with your customer service agents. That would be fast, responsive, efficient, and very helpful feature. It’s the kind of service you need to offer because today’s demanding customers are constantly on the move. With LiveHelpNow’s revolutionary SMS (Short Message Service) chat capability, you can keep up with them by offering great customer service via text.



          This text-to-chat will save you time and money by shortening the duration of each customer contact. This feature can change and enhance the way to interact with your customers. For example, whenever you ship products, you can include your phone number on the package and ask the customer to text you with any questions about the product they just received.

          How text-to-chat customer service works:

          It’s simple – all you need is the phone number you already use to support your customers. We set up your existing business number to be capable of receiving texts.

          Mobile customers can get immediate help just by texting. Once your customer texts the support line, they receive an automated response. The bot prequalifies the customer by asking them a few questions, so that only legitimate inquiries get through.

          Texts are routed right to the state-of-the-art LiveHelpNow live chat system. Your customer service agents reply to the texts on their computer through the LiveHelpNow live chat system.

          Multiple chat agents can use the system, chatting with multiple customers who are simultaneously texting the same number (but the messages can be routed to different customer service chat agents).

          Customer is satisfied with quick response and ease of just texting customer service (instead of calling and waiting on hold). The conversation is saved in your files for reporting, reviewing, and training purposes.

          Mobile Friendly Chat, Ticket and Callback Windows

          Give your customers the freedom to get support and ask product questions anywhere they roam. LiveHelpNow chat windows are compatible with and responsive to every mobile web browser.

          Your operators can use our apps

          • iOS

            Compatible with any iOS device

          • Andriod

            Compatible with Android device

          Waiting is for lobbies and bus stops.

          Questions?
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